Is Thank You enough communication? If you own a business or work in a business, there are literally scores of people you come into contact with.
You are servicing your clients. You’re vendors are servicing your business. . The employees are interacting with vendors, clients and you. The focal point in these interactions is building strong relationships.
In order to build strong relationships rapport is a must. If you will indulge me, I would like to ask some questions.
The top questions I ask my clients about business relationships are:
I ask these questions to assist the business in making clear choices around each relationship. This will allow the business to focus on being of service within the relationship.
Acknowledgement is often overlooked in the communication cycle!
When you go to the dry cleaners, post office, grocery store, repair facility etc., at the end of the transaction you receive one of these responses:
Which of the Examples above catch your attention?
Thank You meaningless without human connection.
Vendors can assist you in many areas of your business. Your ability to expand capacity or to sell more can all be solved by an outside vendor. Building strong Vendor Relationships is a vital element in growing your business.
Vendors, like your customers want to know they are meeting your needs. They also need to know that your recognize their efforts when they go above and beyond your expectations.
In order for us to talk about business relationships we also talking about Customer Service as a separate topic. So here are 12 hot tips to unforgettable Customer Service!
Small Business Trends Blog: https://smallbiztrends.com/2015/06/build-lasting-business-relationships.html
Entrepreneur Magazine: https://www.entrepreneur.com/article/206530